Main responsibilities

• On-call duties and delivering care in an emergency.
• To manage the planning, coordinating, and scheduling of client visits.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations, client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
• Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Caregivers.
• Answer each incoming call and emails in a friendly, professional and knowledgeable manner.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be facilitated and scheduled on a timely basis.
• Manage and approve Caregiver holiday requests ensuring sufficient cover is in place before approving.
• To ensure that all associated information is recorded accurately and promptly.
• Carry out any other duties deemed necessary for the successful operation of the business.
  
  You will receive:
   
• To be discussed at interview, there is a competitive salary package for the right candidate – DOE
• Paid mileage
• Full learning and development programme
• Rewards schemes
• Confidential Employee Assistance Programme
• Staff discount portal

• Qualifications:
• Car driver essential
• It is beneficial but not essential for the candidate to have experience in the care sector and have geographical knowledge of the Hemel area
• You will need excellent interpersonal skills with the ability to establish and maintain good working relationships
• Efficient computer literacy
• Positive, can do attitude with a growth mentality and embraces change
• Well-developed Excel and Word skills