As a Customer Service Administrator, you will be the first point of contact for our customers, providing outstanding service and support. You will handle inquiries, resolve issues, and ensure that our customers have a positive experience with our company. Your role will be crucial in maintaining customer relationships and supporting the overall operations of the customer service department.

Client Details

A manufacturing business based in the heart of Guildford.

Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Manage and resolve customer complaints, ensuring a high level of customer satisfaction.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer records in our database.
• Collaborate with other departments to ensure a seamless customer experience.
• Provide administrative support to the customer service team, including scheduling, reporting, and documentation.
• Identify opportunities for process improvements and contribute to the development of best practices.

Profile

• Proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in Microsoft Office Suite and familiarity with customer service software.
• Ability to multitask and prioritise in a fast-paced environment.
• Attention to detail and strong organisational skills.

Job Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Training and resources to help you succeed in your role