Are you passionate about delivering exceptional customer care while maximizing rental income?

We are seeking a dedicated Rent Income Support Officer to manage a portfolio of properties, ensuring an annual rental income of approximately £70 million. This is an exciting opportunity to work in a dynamic commercial environment where you will play a vital role in both financial performance and resident satisfaction.

• Maximise Rental Income: Implement strategies to maximize rental income in compliance with statutory regulations, council policies, and operational procedures.
• Customer Care: Provide outstanding customer service, contributing to increased resident satisfaction and sustained tenancies.
• Operational and Legal Processes: Ensure all relevant operational and legal processes are followed, including court pre-action protocols and performance indicators.
• Collaborative Work: Collaborate with various teams, including Tenancy Teams, and engage daily with external organizations such as debt advice agencies, credit unions, Law Centres, and Social Care teams.

• Impactful Work: Play a critical role in the financial health of our housing portfolio and the well-being of our residents.
• Professional Growth: Opportunities for training and development to enhance your skills and career progression.
• Supportive Environment: Work within a supportive team committed to high standards of excellence and collaboration.

• Detail-Oriented: You have a keen eye for detail and are committed to following statutory regulations and operational procedures.
• Customer-Focused: You excel in delivering top-notch customer service and can handle complex situations with empathy and professionalism.
• Team Player: You thrive in a collaborative environment and are skilled at working with various teams and external organizations.
• Problem Solver: You have strong problem-solving abilities and can navigate the challenges of maximizing rental income while ensuring tenant satisfaction.

Join us and make a difference in our community by ensuring financial stability and resident happiness. Apply now to become our next Rent Income Support Officer!