Internal Sales Co-ordinator

Cardiff

Job Purpose
To support sales and business administration for our clients products in the Cardiff area. Ensure smooth branch operations, manage customer orders, stock purchases, credit control, product availability, and delivery coordination. Develop business opportunities in conjunction with the Branch and Regional Business Development Managers.

Key Responsibilities:

• Uphold the companies core values and principles.
• Accurately process customer orders and inquiries.
• Purchase necessary items from suppliers as per company guidelines.
• Coordinate stock transfers with other branches.
• Provide transport quotes and ensure cost-effective delivery.
• Inform customers about deliveries, shortages, and completions.
• Collaborate on pricing quotations and maximize sales opportunities.
• Promote products and services.
• Size and select air movement items from customer information.
• Develop and maintain sales through various communication channels.
• Maintain and update discount structures and stock levels.
• Coordinate with Credit Control on customer accounts.
• Perform daily office duties, including dispatch, filing, and quotation updates.
• Complete month-end procedures for accurate accounting.
• Handle cash and credit card payments for trade counter sales.
• Use the company's Axapta computer system for relevant tasks.
• Participate in stock takes and provide training to new staff as needed.
• Adhere to Health & Safety policies and all other company policies.
• Maintain professionalism and good customer relations.
• Commit to continuous product knowledge development.
• Perform any other duties to ensure smooth branch operations.
• Maintain company confidentiality.

Limits of Authority:

• Negotiate customer discounts within set limits, with required approvals for higher discounts.
• Do not release goods to 'Stop' list companies without Credit Control approval.
• Ensure cash payments are received before processing trade counter sales.
• Follow company guidelines for supplier purchases and stock profiles.
• Only accept returns for non-stocked items under specific conditions.

Candidate Requirements:

• Previous Sales Administration and order processing.
• Previous HVAC industry experience preferred.
• Knowledge of industry/products (training provided if needed).
• NVQ Level 2 in Business Administration or Customer Service.
• Ability to work both independently and as part of a team.
• Proficient in Microsoft Office applications.
• Warehouse experience is desirable.

Package:

• Working hours: Monday to Thursday 08:00-17:00, Friday 08:00-16:00.
• Competitive salary based on experience.
• Career development opportunities with training and support.
• 25 days annual leave plus bank holidays and a Christmas/New Year shutdown.
• Corporate workwear, annual flu jab, online retail discounts, employee assistance program, gym discounts, family-friendly policies, and long service awards.

Post-Probation Benefits (after 12 weeks):

• Occupational short- and long-term sick pay.
• Company contributory pension.
• Long Service Award.