Extra Care Scheme Manager

Enfield


I am recruiting for a local authority who is looking for someone to Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible.



Key Responsibilities

Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies, procedures and legislation.

Provide housing support service and tenancy management to residents living in an Extra Care scheme for the elderly, or those with care needs, 7 days per week and provide emergency response.

Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families.

Provide property management function meeting all health and safety and residents' safety requirement. Carry out testing and regular inspections of dwellings, communal areas and the wider estates, raise repairs and follow through to satisfactory completion.

Be part of a highly visible team working mostly on-site having regular face-to-face contact with residents. Display respect at all times, get things done and own the matter to its conclusion.

To deliver high quality services in respect of the Extra Care scheme and specialist housing management service, 7 days a week with variable hours from 8am through to Midnight. To provide effective out of hours cover.

Provide tenancy management service, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, the care provider, elected members and senior officers with regards to support, tenancy sustainment and housing management issues.